Consumer Dispute Resolution
If a disagreement arises about a stay, there are ways to settle it without going to the ordinary courts. This page names them, as article 18 of Portuguese Law 144/2015 of 8 September requires.
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Alternative dispute resolution bodies
A consumer dispute may be submitted to any of the following bodies. The municipality of Vieira do Minho, where the villa stands, is covered by two regional arbitration centres, and either may be chosen.
- CIAB — Tribunal Arbitral de Consumo
- Consumer arbitration centre with territorial competence for the municipality of Vieira do Minho. ciab.pt
- TRIAVE — Centro de Conflitos de Consumo do Vale do Ave / Tribunal Arbitral
- Consumer arbitration centre with territorial competence for the municipality of Vieira do Minho. www.triave.pt
- CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
- A national body with residual competence, for disputes no regional centre covers. www.cniacc.pt
Prior commitment to a body
ALICIANTE LAZER, LDA. has not committed in advance, by agreement, to any alternative dispute resolution body. The information above is given to meet the legal duty to inform, and does not limit a consumer's right to bring a case before either body named.
Complaints book
Villa Cella keeps the Portuguese Electronic Complaints Book. A complaint can be filed at any time, without travelling and at no cost, and is forwarded to the competent regulator.
Market supervision authority
Local accommodation in Portugal is supervised by ASAE, the authority to which complaints about this activity are forwarded.
Further information
The Portuguese Consumer Portal gathers information on rights, competent bodies and how to complain.
European online dispute resolution platform
The European Commission's ODR platform closed on 20 July 2025, when Regulation (EU) 524/2013 was repealed. Links to it, which many websites still carry, no longer lead to any service.